96m is committed to protecting the privacy and personal data security of every member. This document explains how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act 2010.
Updated: 1 January 2026Six core principles that form the foundation of the 96m privacy policy in protecting every member's data.
All your personal data and financial information is protected by SSL 256-bit encryption — the same security technology used by leading banking institutions in Malaysia.
96m does not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent.
We only collect information that is strictly necessary to provide you with the best service — no excess data is gathered without a clear purpose.
You have the right to access, update, amend, and request deletion of your personal data at any time through your account settings or by contacting us directly.
We clearly explain the types of cookies used on the 96m platform and their purposes. You can manage your cookie preferences at any time through your browser settings.
The 96m privacy policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a data subject are always respected and protected.
Quick Summary: 96m collects your data solely to provide better services, process transactions securely, and meet legal requirements. We do not sell your data and always put the security of your information first.
At 96m, we believe trust is the foundation of every healthy relationship between a platform and its users. This Privacy Policy is written clearly and transparently so you know exactly how your personal information is managed — no confusing language or hard-to-understand terms.
This document applies to all 96m platform users, including those accessing via website, mobile app, or any other digital channel provided by 96m. By using our platform, you agree to the practices described in this Privacy Policy.
96m is an online entertainment platform operating for users in Malaysia. As a responsible platform operator, we are bound by Malaysia's Personal Data Protection Act 2010 (PDPA) and take this responsibility seriously across every aspect of our operations.
This Privacy Policy describes our practices regarding the collection, use, disclosure, transfer, and storage of your personal information. It also explains the rights you hold as a data subject and how you may exercise them.
We encourage you to read this policy together with Terms and Conditions for a full overview of how the 96m platform operates and protects your interests.
96m collects your personal information through several means depending on how you interact with our platform. Below is a detailed explanation of the data categories we collect and the reasons for collecting them.
| Data Category | Sample Information | Purpose |
|---|---|---|
| Identity Data | Full name, IC/passport number, date of birth, gender | Identity verification (KYC), fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Data | Bank account number, bank name, e-wallet number | Deposit and withdrawal processing |
| Usage Data | Game history, betting logs, login frequency | Service improvement, platform analytics |
| Technical Data | IP address, device type, browser, operating system | Account security, suspicious activity detection |
| Communication Data | Live chat records, support tickets, feedback | Customer service quality improvement |
We never collect credit or debit card numbers directly. All financial transactions are processed through third-party payment gateways that hold internationally recognized security certifications.
Every piece of information we collect is used for legitimate purposes permitted under PDPA 2010. We do not use your data for any purpose beyond what is stated below without your prior consent.
Marketing Preferences: We send promotions and offers via email and app notifications. You can opt out of these marketing communications at any time through the notification settings in your account without affecting other services.
96m does not sell or rent your personal data to any third party. However, there are limited situations where we need to share your information with certain parties as outlined below.
In all data sharing situations above, we ensure that parties receiving your data are bound by confidentiality and data protection obligations equivalent to or stricter than the standards we ourselves adhere to.
The security of your personal data is 96m's top priority. We implement multiple layers of technical and organizational security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction.
While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law.
96m uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Below are the types of cookies we use and their respective purposes:
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the 96m platform.
96m retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law, whichever is longer.
When your data is no longer needed, we will securely delete or anonymise the information so it can no longer be linked to your identity.
Under PDPA 2010 and the 96m privacy policy, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. We will provide it within 14 business days from the date the request is received.
If any of your personal data is inaccurate or out of date, you have the right to request that we update or correct it promptly.
You may request deletion of your personal data under certain circumstances, subject to any legal retention obligations binding on us.
You may withdraw consent for data processing at any time, including opting out of marketing communications.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if needed.
If you are not satisfied with how we handle your data, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of the above rights, contact our privacy team via live chat on the platform or by email at [email protected]. Please have your account number ready along with your request to help speed up the process.
The 96m platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
Should we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and terminate the account in question. Parents or guardians with concerns about this matter are encouraged to contact us right away.
If you suspect a minor is using the 96m platform, please contact our support team immediately via live chat so we can take appropriate action.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the 96m privacy team is always here to help.
We aim to respond to all privacy-related inquiries within 3 business days and to process all formal data rights requests within 14 business days from the date a complete request is received.
Privacy Policy Updates: This policy may be updated from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to you via your registered email or in-platform notification at least 7 days before the changes take effect. The latest update date is always displayed at the top of this document.
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